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  • 3 star for food, 2 star for service, 1 star for business practices. My other half and I have not been to dim sum for a while and actually woke up early on a nice spring Saturday and thought to ourselves, today feels like a dim sum day. We Yelped and found Royal house. Upon entering the restaurant was bustling but not insanely busy. We were seated within 5 minutes or so. There is a daily special before 11 on weekends of $3.10. The menu was a basic dim sum menu that didn't include anything out of the ordinary or Instagram worthy. Food came out timely and hot. Quite decent, but nothing outstanding. We had asked at the beginning to get WATER NO TEA, as we just didn't feel like tea and were given a pot of hot water. When we asked for the bill we were still charged a "tea charge". When we told them we didn't have tea, just water they explained that "well there's the cleaning of the table clothes and other over head". Mmmkk....so you want us to pay for your cost of doing business? Really it's just a $1.20 or so per person, it's a minor thing but when you say TEA CHARGE on the bill and we didn't get tea, that's still not something we ordered and are being charged for. Fine fair enough, we didn't argue further and just paid. We paid $50 on a bill of $44 expecting change. 15 minutes went by and I had to go to the empty cashier desk and inquire where my change was because I never got it. This is another thing that annoys me about restaurant's. I really dislike "miscellaneous" surcharges. While if you gave me amazing service, I would have no problem leaving $6 or' more of a tip on a bill of $44 (13% or more), but when you don't give me my change at all and seemingly assume that I don't want change AND you charge me for something that I never had, then any reasonable person may get a tad annoyed. And I think I'm just as reasonable as the next person, so here's my review :)
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