Over the years I have been to the Herberger for many performances. I have enjoyed each and every one, with Othello being my favorite. The outside plaza has a variety of sculptures in dance poses. The lobby is nice with a glass front and "grand" staircase. I haven't used the ticket booth so I can't speak about those concerns.
There are actually two performance rooms, but every show I have seen has been in the 800 seat theatre. I haven't always been able to get center seats so I've discovered that there are good seats throughout the house. The balcony area is roomy and comfortable as well.
The performances that I have seen have been first-rate from sets, to costumes, dances, sound and acting. It's a wonderful venue to see wonderful performances.