My boyfriend and I have stayed at this hotel twice and don't really have any bad things to say. The service is good, the rooms are nice and the kitchens are great too! The rooms is spacious, hotel is pretty clean but it's small. I think there's only about 6 rooms on each floor and the balcony I couldn't go on because of the way they're built (I'm scared of heights). The second time we went we were on the 24th floor if I recall correctly and our room was great! Our balcony wrapped right around the building, but unfortunately I only saw it from the window. The location of the hotel isn't the best, it is between other buildings so if you are on a high floor you really just see the rooftops of other buildings. They don't have parking and it seems like a far walk from the Eaton Centre but it really isn't it's just because of the location. If you need a hotel to stay it, I would recommend it.