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  • Upon enterance, I was pleasantly greeted by Bob, who asked me what I was looking for since I was wondering around like a tourist in a foreign country. He immediately took me to the isle of washers and dryers and asked me what I was looking for as far as specs were concerned; agitator or not, capacity, energy efficency, and water consumption. I told him that I wanted a nice set that was extra large capacity, but that I was a poor college student on a budget. He asked me what my budget was and we kicked around some numbers on a few different sets. I settled on the Samsung pair, and let me tell you, I couldn't be more thrilled unless it came with a million dollars! Bob was flexible and worked within my budget and got me the best deal possible. Delivery was great too, although they almost didn't fit through the doorway. Kurt was very careful not to damage my walls or doorways, all while lugging these super heavy machines in the snow. He got them set up and ran them both for a test to ensure that they were working properly and all was well. I noticed later that eve that my dryer door was not opening in the correct direction, after I checked it multiple times just to see if the whisper quiet machine was in fact running. HA. I called the very next morning and Kurt was again sent out to reverse the door for me. I would HIGHLY recommend this company and their products! Their customer service and ensuring customer satisfaction is at the forefront of their mission statement and it shows epically! I will NEVER purchase another home appliance from anywhere else but Dick Van Dyke Appliance World as long as I reside in this area. I promise to spread the word of how professional and customer based this business is. Kudos to you, you have made for one super satisfied customer.
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