I called to get more information regarding my husbands traffic ticket. I spoke with a nice guy who explained the process. He asked me his name and what it was for. I explained it was a traffic ticket on the freeway in a construction zone. He told me he couldn't find the ticket in the system and to call back with a citation number. He also explained to me their cost is between 75-120.00 for them to take care of it and they can also do everything over the phone.
I later called back and spoked with a very rude employee and I told her I had the citation number so they can quote me approximately how much the ticket would be. She asked me what it was for etc. and I explained the situation to her just like I did with the person I spoke with not even 5 minutes before her. She informed me the ticket would NOT be 75.00-120.00 but it would be between 300-400 dollars! She also said that we would have to EMAIL our ticket over and they would e-mail us a contract back.
This is a classic example of two employees not knowing what the hell they're doing. I don't care who was right and who was wrong someone should not call into a business to get TWO completely different stories within 5 minutes of each other. The amount she quoted me wouldn't even save me any money it would actually be about the same in court if we did it on our own! I'm highly disappointed and I will NEVER be using ticket busters because it seems like they have incompetent staff.