I went to the Sprint store & waited about 15 minutes. Justin waited on me & was a huge help in selecting what I needed. He showed me his own phone & what hardware he uses to protect his device. As a longtime Sprint customer, he gave me extra incentives on top of the promo that was going on. He gave me his card & told me to call him for any questions. I could have been a fool & followed the negative reviews & gone somewhere else but I am the kind of person that likes to see it for oneself. I was very satisfied & very pleased. I will recommend this store to anyone & everyone. True, you will find some "rotten apples" in every bunch at any place but don't let that stop you for seeing for yourself.