I came in on Saturday to get an extra hole in the straps of two of my watches because they were a little loose on the wrist. The lady who worked on my watches tried her best to make sure the hole in my Daniel Wellington watch matched the others in shape, which I really appreciated. She was efficient and got my two watches done in under 10 minutes as she promised (although I can't say if they can maintain that speed/efficiency when there are more customers) and for a great price too ($5/watch). Note: Use the Yelp check-in offer for 10% off! Also, be sure to try on your watch to make sure everything's okay before you leave. I would definitely trust them again to fix my watches in the future!