I would give ZERO stars if I could! Absolutely worst place to try and get help for a defective IPhone 6 Plus! Let me start by saying that all the employees here are completely unprofessional and useless everything they say sounds scripted and routine! My boyfriend and I came here tonight, we walk in and the lady tells us it's going to be hour and a 1/2 wait?? I thought to myself why when I saw many other employees just next to each other not doing anything but just talking amongst themselves?! So we end up waiting the hour and half and go in, then there's another additional wait to where you sit at a table and wait again to be helped. Then there was another employee who was telling us our additional wait time (they were running way behind) took another 30mins! So After musical chairs we finally see one of the techs and he doesn't do much for us and doesn't help fix our iPhone that had defects and issues right out the box?? phone always had weird glitches but nothing that enabled use until now. He told us that we need to pay $329 for another phone! Like are you serious?! Why would I need to pay for another iPhone?! Seems like all their iPhone 6 Plus are defective and broken having each one with its own issues. That's the reason I'm here! I wasn't asking for a free phone all I wanted them to do is repair our defective product or replace the phone and we give them the old one to refurbish like they always do! They said even a screen replacement won't fix the issue it has to do with connections on the board. At this point my boyfriend and I were so mad and we needed to speak to the manager Rob, who was also no help at ALL! He was telling us you can pay this and this would work or you can pay this amount and this will work. It's like why do I need to pay $800 for this broken iPhone and then pay for the additional defects it came with right out the box?! Makes NO sense to me?!! This took 3 hours of our night we will never get back for nothing!!! I'm so done with apple products and I can for sure see them going under in the future! This place is a total joke! To the employees playing with tablets while not even acknowledging customers just waiting and waiting, to the horrible customer service, and the worst management I've ever came across you are honestly better off just having your phone left broken! Definitely not worth the stress coming here!!!
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