alright....so I'm back! After my previous experiences at bronze boutique and posting my review online a few days later tyler contacted me via facebook and tried to friend me. (which was super awkward-what happens on yelps stays on yelp??!!) The message he sent invited me back which was very generous of him and explained to me how new the business was, however the novel of a message felt a little more like an attack message than a recovery message. I responded trying to explain the reasoning for my reviews and put some time and effort into it because I was hoping he'd understand where I was coming from as a customer and someone who is expected to provide top notch service at my own job...well the response to my second message was even more abrasive than the first one. I won't be posting them for everyone to see, but it has crossed my mind, I merely wrote back good luck and stopped wasting my time. : /
I do respect tyler for reaching out to me, I think he did a terrible job in trying to gain back my business and should have done it the way yelp business owners are supposed to via yelp messaging and what was said in the messages was just plain rude. I wish these guys luck because it's their first time operating a business of their own and are definitely taking a risk right now with our economy; but at the end of the day they signed up for the job of providing a service and with yelp it's meant to be another tool to make your business better and only the business owners will be the ones accountable for the outcome, not necessarily us as the consumers.