I like the clothing lines this store carries but will never go back. The last tiime I was there my friend and I were treated so rudely it was almost like a parody of terrible shopgirl attitude. Coincidentally the two of us had just returned from L.A. where we had been pleasantly surprised by the warm and helpful staff at the high-end, dare I say trendy, stores we visited like James Perse and Rag and Bone. So it made the NYLA experience feel even a little more amateurville.
As one example, my friend asked if there was a size 8 in some espadrilles and the sales woman pointed at a pile behind a clothing rack and grunted "there". We were so shocked at this bizarre response that we actually laughed out loud.
To my regret I bought a top and shoes. Love/like the merch but never again. Too bad about the humans in the store as it's a good location and I'm sure they would have a nice business of returning clientele if they were more pleasant.