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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-05-01 00:00:00 (xsd:dateTime)
itemReviewed	Sun Devil Auto
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I am graciously giving one star because that is as low as I can go to begin my review.... And let me also say that there was one individual who I truly felt was very committed to helping me and his name was Chris Knight.... So thank you to Chris for all the extra effort and the interest in figuring out the problem with my vehicle. In May of 2015 I took my jeep to the sun devil auto on ray rd just west of the I-10 ... I had already purchased a clutch kit and just needed someone to install it. Against the policy of the company RON, the manager at that time, allowed me to bring my parts and do the work for me. The price was decent for the labor and I agreed to have them do it for me ..... This ends up being a year long experience of my jeep being in and out of sun devil for multiple causes. I will say that at first I was very impressed by some of the concern and attention to my jeep to find the problem. Everyone I knew was bashing sun devil for all the problems I seemed to be having but I stuck by them because they did keep taking my jeep in and seemed to really be interested in finding the problem with it. They were also renting me a vehicle because they felt responsible for the problems.... I did appreciate this part of the customer service. However, they were not able to diagnose the true problem until nearly a year later .... Which was the rear differential making noise due to worn out bearings. Which I chose to take to another shop for repair because of multiple reasons which I will discuss next. Dave Godinez.... The current manager after Ron was fired, helped me through some of these issues and in the beginning seemed very concerned about the service his shop was providing and about my satisfaction. After the first 5-6 times I returned to the shop for different complaints I could tell that there was a bit of frustration which led to the FIRST TIME Dave Godinez raised his voice at me. When this happened I asked for the name and number of his manager which he and the other manager in the room named Dustin reluctantly gave me. Dave calmed down and we were able to get the business done for that day. The second time Dave Godinez raised his voice at me was a bit more of a show. It began outside the shop as we were about the get my driveshaft out of the trunk of my rental car and Dave LIED right to my face about a decision he made on my behalf WITHOUT CONSULTING me first. When I disagreed and reminded him how the story REALLY happened Dave through this arms up in the air and began screaming at the top of his lungs right at my face. That's right .... SCREAMING AND CUSSING in my face. That went on for a few moments outside ... Definitely long enough to draw a crowd from all the mechanics working at sun devil that day, as well as, the mechanics and customers from the neighboring brake shop. He was yelling at me to get my Jeep and get the F@&$ out of there .... Which was impossible because of it being in pieces and up in the air on a lift...... Then he ran into the office and slammed the door behind him. At this point I am past aggravated and follow him into the office. We yell back and forth at each other for a few moments .... I keep calling him a LIAR which he is .... And then there were threats of the police and he even gave me a countdown from 3 to 1 as if he were talking to a child... Through all of this they did put a new clutch in that I am satisfied with ..... A semi-new flywheel that was new when I took it there but re-surfaced after one days use WITHOUT MY PERMISSION and the cause of the second screaming match..... It took nearly 6 months to diagnose the rear differential problem.... They broke my exhaust manifold ... And I have returned three different times for bolts falling out of the exhaust manifold after.... They broke my handle that was on my rollbar to assist in getting into the jeep(drivers side).... They broke the knock sensor plug under the jeep and the shifter boot / interior ring that holds it to the floorboard in the jeep, which they tried to glue back together and return to me without mention....only to be found when an engine light came on less than 5 miles away from their shop and I returned yet again.... My exhaust tip had fallen off when I returned and was laying under the jeep.... I had the pleasure of speaking with the Regional/general manager named Chris Doster who is definitely a company man ... Defending and all but dismissing the fact that the manager of this particular shop screamed at my face and also that after a year of in and out my jeep had finally been inspected and gone over by a mechanic with 27 years experience!..... THANK YOU very much Chris Doster ...... Don't you think you should have had a qualified mechanic take a look A LONG TIME BACK ???!!!!!.... 2 employees fired, a manager that screams at you, and corporate BS!... GO SOMEWHERE ELSE!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Doug

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