Went in to buy just a tube. Talked with the man behind the counter and was impressed. I told him I would be in contact. Within just a day or two I emailed regarding specific bike models I was looking for. E-mail response was a complete bait-and-switch. Never even mentioned the specific Giant or Specialized models I was interested in, trying to push off last year's overstock instead. I have limited time and patience for this "used car salesman" type of approach. I replied politely that I was not interested in the models he was trying to get rid of, but never received anything about the specific model I wanted. My business most certainly will go elsewhere. Nothing special here, just another run of the mill slimy bike dealer.