I had my son's fifth birthday party here and I have to say that it was a pretty good experience. This place set you up with a party host who greet you when you walk in the door and they pretty much take it from there.
He took all of the gifts, the cake, and all of our stuff upstairs to a party room and he was very friendly. I think his name was Cameron. The kids played in the trampoline area for one hour and then we proceeded to the party room for pizza, cake, and gifts.
My only slight drawback is that everybody is jumping in the same spot. Therefore, you will have adults, and little children jumping around on trampolines in the same area when they're could easily be a collision.
I judge this place based on the quality of time that the kids had. They had a blast! So since they were happy, I was happy. I probably will be back.