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| - Save yourself the headache, the experience was a let down from the beginning. It started with an appointment at my office on 2/8 at 10 AM to install a viper alarm/remote start and I was told the time to complete was 3.5 hours. When he arrived, I handed over the parts (they do not sell the alarm so I acquired the parts myself) and keys and advised him that I needed to leave by 2 PM that day and with the time quoted I didn't think that would be an issue. There was I hand't heard from anyone all day so I came out about 2:30 PM and he was still working on the truck and on the phone with someone trying to figure out why it wasn't working. I finally get to leave approx 3:45 pm with what seemed like a functioning alarm / remote start system, that is until I get home about 30 minutes later. When I park my truck and turn off the ignition, the doors have a loud click and unlock 4-5 times in a row. Not sure what's going on, but I restart the truck and shut it down once more to find that it does this again.
Okay so 1 issue, not a deal breaker I'll just reach back out to them and see when they can fix it. That was until about 15 minutes after I get home when my wife and I decide to go to dinner and problem #2 arises. I press the start button on the remote (the truck at this point is approx 60 feet away with a system that claims up to a 1 mile range) and I get a error on the remote (LCD display). Umm, okay so whats this about? I go outside and try it again and the truck does nothing and I get the same error. . So clearly there is an issue #2 now and I'm less than excited about this so I reach out to the installer. I received a response the following day of things I had to go test on the car and report back for him to troubleshoot what might be wrong......Didn't I just pay to have this installed? Why am I working on fixing an install I paid someone to complete? After a series of testing on my part, he concludes that the ground wire that was not installed needs to be grounded and proceed to tell me to pull the kick panel apart and where to find the wire so I can install it. You've got to be kidding me....when do I get paid for this? Anyways, I hook up the ground wire when I get home that night and it seems to fix the error and the remote start worked on initial testing. That is until tomorrow morning about about 10 minutes before I leave for work........
I try to remote start the truck and the sequence begins and the remote sounds, but after about 30 seconds the remote sounds again that the sequence to start has been canceled. I go outside so I can try again and watch the truck to see what happens even though I don't have time ti deal with this. I press the start feature on the remote (standing about 10 feet from the truck) and the truck bumps the starter but fails to start and shuts down. I tired this more times just to be sure and same result. So I reach out again to the installer and not surprised he wants me to go troubleshoot the issue again. That's it, I'm done......I don't have the time to fix all these issues that I paid someone to complete correctly in the first place. So after several weeks and disputing the payment, they tell me that if I need to schedule a service visit I can do that on their website. Wait, there's been issues since the day you worked on my truck and now you want me to schedule a "service visit"? And here we are, a month later and I'm having to schedule an appoint with a local shop and pay to have this system evaluated and repaired.
- Installed on 2/8
-All wires and connectors that he cut and used were left laying all over the parking lot of my office. I had to clean it all up the following day
- remote start still fails 80% of the time
- Doors still very annoying and multiple unlocks for no reason
- In the rare even that the remote start works, the DRL's will not work after
Do yourself a favor and find a authorized installer for whatever product you get, it might cost you a few bucks more but at least you'll have support or the job done correctly. And in case you felling like disputing my claims here, I can post the text messages showing the conversation word for word
UPDATE 3/22/17
Well I was going to let this go as I had an authorized installer fix the issues this past Saturday and it cost me an additional $100. But since you want to claim my information to be false, I'll just attached your text messages as proof. You stated in them that you we're working on getting back out to me, so why would I need to schedule an appointment? And while I appreciate that you tried to walk me through diagnostics of the issues, I paid to have it installed correctly the first time and should have to spend my day troubleshooting your install. I stated in my original post that I DID NOT purchase the equipment from you as you don't sell it, I thought I was clear. Since the second installer did not replace any parts I can only concluded the issue falls within the install. Lesson learned
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