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| - This was our first visit at Dunk'n Dip, but a series of unfortunate events left me hesitating to come back.
Food 1/5
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We were excited to try their gelato because the photos I saw looked incredible and creative. I'm a big fan of cookies 'n cream, but due to popular demand, they had very little left and wasn't planning to bring out a new batch. They did have a new batch of pistachio flavour gelato so I'd be satisfied with that. After exploring the menu, I was going to settle for the their "Fell In Love" which is a waffle cone with fresh fruits with a scoop of gelato all on one plate. Sounds delicious! Well, my sweet tooth quickly became salty when the waitress informed us that their gelato refrigerator wasn't working and any gelato on the menu were unavailable, Bummer! We came here wanting to try their gelato too. We were definitely disappointed, but in our attempt to be optimistic, we went for their hot drinks. We ordered their Cafe Mocha and their Hawaiian Breeze which is hot chocolate using Belgium chocolate, coconut syrup garnished with toasted coconut shavings. Well, just when we thought nothing else can go wrong, the waitress melted our smile away and told us they ran out of coconut syrup. Really? Doesn't that pretty much defeat the purpose of this drink? We were offered for an up-size or waffle bits in the drink with no extra cost. We settled for the waffle bits.
The Cafe Mocha tasted bland, I honestly couldn't taste any caffeine. Whip cream was surprisingly tasty and I normally don't like it. The Belgium hot chocolate was tasteless. It wasn't sweet at all and it tasted like chocolate powder mixed with hot water. If there was anything positive about the drink, it was the waffle bits which tasted pretty good in the drink.
Service 2/5
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The waitress that served us was friendly and did offer us the waffle bits to the Belgium hot chocolate when they ran out of coconut syrup. The place have a lamp that you can turn on when you want the waitress to come over. I found it pretty neat and thought it was effective. Well, the light was on for about 10 minutes before the waitress came over (it wasn't busy either). Guess I was wrong. She also offered us water, but it never came. Overall, the service could have been better.
Atmosphere 3/5
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The place looks clean and modern. I really liked how they display their dessert, especially the chocolate fondue. It looked like they had limited seats for big groups, so prepare to wait if it gets busy. We were seated next to the door, so it was distracting when customers came in.
Overall, Dunk'n Dip left us feeling disappointed when we left. No gelato available, tasteless hot chocolate, and a lack of service made us question if we should give this a second chance.
~Heads up~ we came here last Thursday and we overheard that it might take up to a week for them to fix the gelato refrigerator.
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