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  • I must have hit this clinic on a bad day. When I arrived, everything was great; the receptionist was friendly and helpful. She told me what to expect, length of time, offered coffee. The lab assistant took my cat, although I'd been told the ultrasound would take 20-30 minutes, my cat was back inside 8 minutes. The doctor spoke to me for a bit, and although he didn't give me his name, he was clearly knowledgeable and competent, yet I found his personal identification with the cat to be very odd and eventually, annoying. "We're not eating, we're not feeling well, we may have cancer." I understand that he may feel he's the voice of the animal, but for me... it was cute at first, and off-putting over the next 20 minutes. The receptionist that checked me in was busy when I went to pay, and the woman that I paid was mentally and emotionally absent as I was paying for the visit. Frankly, it was a touch of sticker-shock having had ultrasounds for sub 200.00, and then paying 500.00+ this morning. But what left me massively annoyed/unhappy, was that: A-the shave job on my cat was haphazard and poorly done. B-the clinic didn't even bother to attempt to remove the lubricant from her body. For $500.00, I expect more than a very messy shave job and sticky, oily mess for me to clean up. Some reviews here say the prices are "reasonable." I guess I've been visiting all the right places, because I found that 500.00 plus HST for an Ultrasound to be off the charts. Cost aside, I wouldn't have minded so much had the checkout-receptionist been even a bit conversant, friendly, or accommodating, and had my cat been cleaned up.
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