Lana, my technician gave me wonderful advice and service. (I had a facial) However, I'm giving them only four stars because I was disappointed in the facility itself. I had arrived early to rest and relax but Instead of a relaxing lounger, all they had were upright chairs. However, the place was clean and quiet. Well stocked with clean towels, munchies and a homemade lime juice that you can sweeten with Agave syrup. Other than that, it was your typical nice, hotel spa.