It's official... We are done going to this location. We went back to this location last week. We didn't have any burgers fall through the bag this time (see previous post). However two of our three burgers were prepared incorrectly. We ordered online again to pick up and were there probably five minutes after the online ordering system said the food would be done, and they still had not started preparing the food...there were two other customer's in the store, so they weren't slammed. Just disappointing. To clarify, I am not done ordering at Five Guys, but will not order from this particular location again.