This place was my go-to at least once a week. I never had the best service there, but it was close to work and the food was always decent. One visit to Pho Hoan and the waitress spilt a whole pitcher of water on my lap and didn't even apologize. And most recent I was drinking my coke(that they bring you in a glass with ice and a straw) and what seemed like a worm came through my straw...I was already 3/4 done my soup when I pulled it out of my straw. I was absolutely appalled and disgusted. When I approached the waitress about it, she said it was a "jelly", but abruptly took the napkin I had placed it on away, never to return or apologize. When I didn't leave a tip, the cashier scoffed at me. Needless to say, I will not be back, which is unfortunate because it is so close to my work! In short, I will never be back!