I usually just get a brewed coffee so it's hard to mess that up. I actually always find the staff really friendly but I'm sorry to hear of other yelpers' bad experiences here.
Too bad they took away redeeming rewards (the manager said Aramark was losing money on it). But they do give free refills. They can scan your app now (they used to have to type the numbers in by hand).
So I will say for one of these kiosk-type not-a-Starbucks Starbucks, it's really good.
Update: Aramark runs this and unfortunately, they've gone to two lines instead of one to give the illusion of a shorter wait. Don't be fooled; the wait's just as long, even longer if you pick the slow line :-(
The manager had proposed an express line, a good idea, but I guess Aramark rejected it. Now, I only go here once on a while when it's not very busy.
They claim to have had positive feedback on the two line thing but, as explained above, the wait time is just as long as before if not longer.
The only thing this did was make the line appear shorter. You might get lucky and pick the faster line, or not. Just window dressing because people would see the long line and just leave.