Been here a few times for a quick lunch & each time it's been worse. Today we ordered a BBQ & Chicken sandwiches. Took 10-12 minutes & then told the Ciabatta bun was substituted with a pretzel bun because they ran out. In the meantime two groups of kids came in, loud & grabbing on each other - maybe two of the group actually ordered something while everyone else loitered around. Another group of moms & kids came in & they were left @ the counter waiting for service for over 5 minutes. Another group of kids sat outside talking with no sign of drinks or food. Store is marginally clean, doors full of fingerprints & smudges. Music sucks! Need a responsible manager on site to monitor service, cleaning & loiterers, & pick better music! I feel sorry for the owner because this place could be a gold mine...