| rev:text
| - Terrible, terrible, terrible customer service.
We came in for dinner at 7pm. The restaurant was not busy, with only a few table sitting down. It took the server at least 10 minutes to come take our order.
We asked that my mom's order (two appetizers) be brought out with the rest of our entrees, since she ordered appetizers for her entree. And we also asked for our mussels to be brought out as an appetizer. The waitress did the complete opposite of what we asked, and then looked at us like we were crazy when we said something.
When we finally got our mussels, we were expecting for our food to come out shortly after. It did not. It took another forty minutes, and for us to ask to speak to a manager before my boyfriend's food to come out. The manager said "I'm sorry it's taking so long, we have a lot of 'to go' orders". (Which in my opinion is the definition of poor customer service).
My mom and my boyfriend got their food, but I still sat for another 15 minutes waiting for my sushi roll. (The total waiting time at this point was one hour and twenty minutes).
When we asked for the check, we were appalled to find that we were charged for the full meal, and they even charged us $2.00 for club soda (which is basically water).
My boyfriend (who never, ever complains at restaurants) decided to say something to the manager. She told us that she was going to comp our drinks and give us a 10% discount. We thought that would be reasonable and were prepared to pay. When we got our check back, only 10% was taken off the bill. I went to go looking for the manager again, and found her taking care of her son behind the bar. When I brought to her attention the fact that she didn't comp the drinks, she looked at me and pointed to the 10% discount. I told her right there and then, that the customer service at this place is awful, that we'd pay the bill, but we were never coming back, and that I was going to write a review and warn folks of the way that they treat their customers. (As a side note, the 10% discount did not even cover the price of the sushi roll that I waited for an hour and twenty minutes for).
Another manager came up to us right before we were leaving and began "apologizing" for the bad night that we had. He made a bunch of excuses as to why everything was so bad, and offered us a what we heard as a "fifty" percent discount, and asked my boyfriend if that was reasonable. My boyfriend said "sure, that sounds ok". When we got our check, he gave us a 15% discount, which in my opinion is absurd, and it STILL did not cover the price of the stupid sushi roll.
We paid our tab, did not say anything else, and ended up leaving a $10 tip.
In conclusion, the restaurant management REALLY dropped the ball on customer service that night. Don't tell your customers that you're "really busy because [you] have to go orders". You need to focus on the customers that are sitting in your restaurant, and if you're that busy, get in the kitchen and help your staff handle the orders instead of taking care of your kid that shouldn't be at work with you in the first place. Second, if you're going to send another manager over to talk to your customers, don't continue to give the same excuses, and offer a joke of a discount.
This place wasted our time and the food was sub par.
Never going there again.
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