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  • The store is full of wedding knick-knacks and some pretty cheesy stuff. They also have standard flower girl dresses, cheap jewelry, bridesmaid dresses, and "grandma/ mom" dresses. We came here looking for bridesmaid dresses back in January. I'm the MoH in my friend's upcoming wedding this June. The store wasn't very busy, but the staff all seemed to be. We asked them for certain dresses to try on that the bride had found on their website- she brought the dress numbers and even had called ahead to confirm they had them in-store. The lady who went to look for the dresses came back with two out of the five. Said they didn't have the other three. "Yeah right..." I thought. I went to go look through the racks myself and ended up finding the other three. She was no help, and either lazy or gave up looking when she let herself be distracted by someone else. When she finally decided to check on us again, she saw we were wearing some of the other dresses she didn't bring us. She said, "Wow! Where did you find those?" They were on the rack. Where did you think I looked? The bride ended up choosing one of the dresses, and we went to order. The lady took our measurements. The size dresses she told us to order seemed a little off. We all know it's not going to me your normal dress size for these fancy dresses, but it was still going to be too big for most of us. We picked our own dress sizes. I think they just try and make more money from alterations. Then she asked us to order online on their website at home. Strange... Well, we did, and I got a conformation email. I called over a week ago to check on the status of my order, and to update the address it was going to be shipped to. The woman on the phone kept putting me on hold. She asked me for a bunch of information, and then at the end of the call, asked me to email the same information to their store email address. Really? And she didn't tell me the status, just that they would email me back. Eight days later, haven't heard anything. Called again today, lady put me on hold. I was on hold for 15 minutes before I just hung up and called again. Pretty sure she forgot about me. The lady who answered the second time I called told me the order should be in "early this month" and it would be 5-7 business days to get it from the designer and then once it's in store they'll call me and send it out to my address. I sure hope so. But after the customer service we've received, I'm prepared for the worst. Hopefully I have a dress for the wedding.
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