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| - So, this has been a long process, but it has a fantastic ending. I went to Audio Express (Indian School) last year to get a stereo installed, and left with a stereo installed as expected. They guy working on my stereo did a sub-par job, and so I returned to ask them about the quality of work. They fixed his mistake and I upgraded some of the components. About 1 month later the subs stopped working, so I returned and they fixed this mistake. Then about 2 months later with a new amp, new box and different subs that I purchased, the subs quit working again. I was furious!!!
Unbeknownst to me, the tech had misplaced a bolt that holds the stereo in place and it fell down and fried the air conditioning control unit in my brand new 2014 Tacoma. I was so displeased that I vowed never to return before this had taken place. Once the dealership explained to me what was causing the air conditioning problem, and that it would not be covered by warranty, I saw no other option but to return to the store and see what they would do to fix the problem.
Last week I returned and explained to the new manager Ian what had taken place. During all of these previous times, he was transitioning into this store and was there intermittently. He told me that had he been the manager at the time, he would never have let any of this take place. I believe him now. So, he called the dealership, bought me a new part (cost them $601.00), replaced the part and I decided to give them one more shot at fixing my bunk stereo. They ripped out all the old wiring (no charge), gave me a new amp kit (no charge), fixed my steering wheel controls (no charge), fixed my AM/FM antenna (no charge), will be fixing my back up camera this week (no charge), and installed new door speakers, two amps, and 3 JL Audio 10" subs.
They have almost a whole new crew at this store due to Ian, with a new guy named Cory that has over a decade of experience installing custom stereos. I have friends who have had multiple systems in their vehicles, and they cannot believe how INCREDIBLE my truck sounds. You would think that you were sitting in a concert listening to the band live. Ian kept to his word and fixed mistakes that weren't even his to fix. I am a truly a satisfied customer and plan to return to get an alarm installed shortly.
I would have never recommended this store to even my worst enemy 6 months ago, but with Ian in charge and his new top-of-the-line crew, I would recommend this location to anyone.
P.S. The tech who originally effed up my truck no longer works there.
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