Incompetent, Deceptive, Disorganized
DO YOUR HOMEWORK FIRST AND SELECT A WARRANTY CO WITH GOOD REVIEWS OR YOU'LL BE SORRY.
What a nightmare! They never sent us our contract despite requests by phone and writing. Then, months later they denied a claim saying the appliance was a brand not covered even though the service item was listed as "covered" on our confirmation email (which they said was not the actual contract, but just a confirmation email...hmmm.) They had to come out MULTIPLE times to make a repair of the same appliance and the repairman was so incompetent that he had to look up online how to repair it...scary! Sometimes it takes multiple calls to get them out. When you call to schedule work, they actually just take your info and then tell you to wait for another department to call you and this may or may not actually happen.
Before I wrote this I wondered, do only irritated customers review home warranty companies...are there any with good reviews? I googled Arizona home warranty companies and found one called OneGuard and it had much better yelp reviews. I plan to give them a shot when my contract expires with these goofballs.