I really wanted to like this place. It has a great location and tons of brunch options. I was excited to try it since it is close to where we live but I will not be returning.
I understand it was a busy sunday morning but taking over 10 minutes just to get a water after you order a drink is unacceptable. My boyfriend ordered an iced coffee which came out hot then the waitress apologized and sent it back which took another 10 minutes just to get the correct drink.
It was time to order and we were debating between fre ch toast or eggs. My boyfriend has a SEVERE nut allergy like he will go into anaphylaxis if there is any cross contamination. Seeing there was nutella and peanut butter on the menu made us anxious but the waitress and kitchen manager reassured us it would not be an issue so we ordered our food in confidence that this would not be a problem. 30 minutes pass and no food. Other tables have been sat after us and already have their foods and are finishing up. Finally after waiting, we get our food and there is nutella all over one of the bottom pieces of french toast. If he would of bit into that, he would of gone into respiratory distress. This sent us over the edge because how can you be so careless with a food allergy?!? To top it off, we spoke with the manager who I highly doubt was the manager because she was blaming the customer the entire time instead of apologizing and trying to make it right. It was just an overall awful experience. We will be keeping our business at Snooze across the street.