Aroma! Why is going on? It was love at first sight when I started hanging out at the bloor location. Fresh croissants, beautiful espressos with that dark chocolate for my piping hot beverage... Then came those wonderful sandwiches... Tuna being my personal fav...
Sadly however, with great expansion comes a great price... And quality suffers. My recent visit to the King and Charlotte location pained me greatly. I ordered my tuna sandwich only to find it full of sand. It shouldn't be crunchy. Not to mention the sandwich was lopsided with the mayo and pickles on only one side of the sandwich. I had my usual red lentil soup and it tasted like chalk. I was so disappointed... My espresso was still wonderful as was my cookie but the rest of the meal was a downer.
Aroma... Stop trying to just make money. For patrons like myself that come to expect a certain type of quality synonymous to your brand, don't disappoint us... Don't skimp out on training for your staff. It's sad when a meal leaves a bitter taste in my mouth... Literally and figuratively.