Not a big fan of the customer service at this location. I've been with Verizon for about 19 years and today , tho I know I have an older plan, the rep Sala seemed like she was annoyed to be assisting us because my family member was downgrading from a smart phone to a basic phone and her tone when trying to explain why I had an old plan and NEEDED to upgrade put me on the defensive and I really didn't want to change . I ultimately agreed to buy when my family member decided to just activate his old basic phone instead of paying almost $200 for a new basic phone she seemed even More bothered to have to do that for us so I left without having her change my plan after all. I go to someone who cares about the customer and can explain the benefits of change without having that TONE.
I needed assistance with my IPhone 6sPlus but I'm going elsewhere.