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  • The idea of having an expensive, once in a while dinner far outweighed the actual experience. We both had the table side Caesars to start (which were very good), however we just couldn't get over how dark the booths were: almost to the point of squinting to ready our menus. A table would have been better in hind sight. Our night continued and with our mains in front of us we cut into the meat (lamb for the lady and rib eye for me). Although it was too dark to get a good look at my steak it felt medium-rare and it was very enjoyable, the baked potato was also good. Across the table however, it was a different story. My girlfriend ordered her lamb cooked medium which is standard, but it was difficult to cut through because it was raw in the centre. Almost cold to touch. Even in the dark it was noticeably a deep purple colour. We had our waiter take it back to get cooked longer, and he offered to take my meal back so we could eat together. Gladly I said no to this as it took 13 minutes (we waited and counted) to come back. What would have happened to my steak in that time I wonder? Now this happens occasionally, and we were upset, but had it not been for the way they reacted afterwards it would have been forgiven without issue, but we had our waiter, apologise halfheartedly, Jimmy who made our Caesar salads apologise, and someone who we assumed was the manager halfheartedly apologise. They all then returned to make sure it was cooked to how it was supposed to be. It was in such a way that made us feel wrong for saying something. We have had this happen in the past at places such as the Keg, and Wildfire, and both times felt a sincere apology, even a complimentary desert. At Hy's it was swept under the rug. Poorly handled, and we will never return. The Keg is 1/3 the cost and we enjoy ourselves.
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