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  • I too am suspect about this facility. My transmission went out last weekend while in Las Vegas. The AAA towing company that picked up my truck was American Auto Towing. The driver was very helpful. Rather than unload my truck at my hotel and search for a shop in the morning, Sunday, he recommended American Auto Care. This was a AAA approved shop owned by the same company as his towing company. Said they would diagnose it in the morning and then I could decide how to proceed. Sunday morning rolls around and as advertised my truck is at American Auto Care ready to be diagnosed. One of the owners of the shop calls me and lets me know they plugged it in and there were 5 codes stored in the computer. What does this mean? It means there is definitely something wrong with your transmission (internally). Truck has 200,000 miles. Thus, not a huge surprise. Still feeling good about my decision to have it towed there. He tells me that i will definitely not be driving it home to Orange County tonight. It is Sunday and there is only so much he can do. Totally understandable. I am bummed with my situation but feeling pretty comfortable with my decision still. He tells me his partner will call me the next morning, Monday, and give me my options. Monday comes and sure enough I get the call. They cannot find a used transmission anywhere and the only option is a new one from the Mopar Factory in Detroit. Now i start to get suspicious. Time to call my Brother In Law, who is a diesel mechanic, and get him involved. This is the point where i start losing faith in American Auto Care. My brother in law contacts them to get an explanation. First he asks what the codes were that showed up in the computer. They refuse to discuss the codes with him and tell him that they would have to charge him $100 to re-diagnose the truck. Why couldn't they just read him the codes they discovered on Sunday morning? Did they ever really plug it in on Sunday morning? I will never know. When asked why they cant send the transmission to a local transmission shop to have it rebuilt. They claim people don't rebuild this transmission. That is the point I decided I needed to get my truck out of there. Long story short from here. Brother in Law has a customer towing out to Henderson. Decided to pay him to pick up my truck and tow it back to my normal shop in Temecula. Hopefully this helps you decide whether or not this is the shop for you.
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