I'm not really sure where the bad reviews come from. Gigi's makes some of the best cupcakes in the valley. However, if you like Sprinkles, you won't think so. Sprinkles = plastic vs. Gigi's = sweet flavor. I'm so happy that I finally live close to a Gigi's location...probably not the best for my hips though ;-)
If the ice cream machine is working, get a cupcake shake. They are to die for! Otherwise, all the cupcakes are good. Just pick a flavor (or two) that sounds good and you will be glad you did.