We bought a beautiful recliner love seat on Memorial Day 2017. It is quite comfortable! Marian was our salesperson, and she has all the good qualities we hoped for. She was super patient, and was thorough in finding answers to our questions. She even sent us a handwritten thank you note. The only down side to our experience was the cost of delivery for the one piece that we bought. Cost is based on the price range of an item. In our case, it was $175 to deliver it.