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  • One star is too many. I dropped my Miele vacuum off two weeks ago and left it with a guy filling in for the owner/repairman, who called me three days later with the diagnosis and I OK'd the repair. When I went by to pick it up, he brought me a vacuum cleaner that wasn't mine--black, beat up from collisions with furniture, and it said SOLARIS on top; the ticket on it had my name on it, but it wasn't my machine. Mine was burgundy, not a SOLARIS, and (at least on the outside) in pristine condition. I told him it wasn't mine, he invited me to go into his back room and look at the vacuums there (mine not among them), insisted that it was the only Miele he'd seen in months, except for two silver ones, that this was the model that was dropped off, etc., etc., and kept repeating this as if I must be crazy. I asked him how old this machine was. He didn't know. I asked him what condition it was in. He said he'd replaced the cord and everything was in working order. I asked if he had any identifying number from the last time he'd repaired my machine. He said they don't keep that information. We were locked in a he said/she said argument, and in the end, I had no choice but to bring the model that wasn't mine home. My real rating: customer service=zero. I'm wondering how long this vacuum lasts and what happened to mine. Beware this place. Definitely not to be trusted.
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