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  • I would give southwest zero stars if I could. Let me just say this is a review of southwest as a whole and not individual airports .Here's the story of the travel day from hell. I started off in New Mexico my first flight had been delayed 3 different times even before I had gotten to the airport. Thank goodness for those super helpful flight update texts . Seeing that I wasn't going to be leaving NM till very late at night if ever I decided to change my flight. Apparently that was a really bad move on my part. I arrived at the airport two hours before my flight which was supposed to be boarding at 4:30. Once at my gate I see that my flight is now delayed to 5:10. No big f-ing deal , oh just the small issue of the connecting flight that is supposed to board at 5:20 in Vegas .Surprise surprise we finally land in Vegas at 5:40 and I have to run from gate c7 to gate c25. Not only did the guy give me attitude about me being late he wouldn't let me on the plane even though he let two other people down to the plane. At this point I now have to walk up to the counter to discuss what they are going to do about me missing a flight because one of their other flights made me miss my current one. I seriously lost my shit at the counter and started crying like a big baby. They end up issuing me a new ticket once they figured out it was their fault I missed my connection. I go back down the terminal looking like a wreck and head to my new gate. My new boarding time is 8:25, but guess what ! After sitting at the gate for 10 mins the computer monitor announces that flight is now delayed till 10 . Ok then , fine this is nothing new I guess I'm just going to spend all damn day at the airport. But wait it gets so much better !!! It's just been announced that the flight will be delayed till 10:30. The airplane Is siting out on the Tarmac but now we have to wait for a crew . At this point have now told my roommate 5 different times she should pick me up from the Phoenix airport . Oh by the way I'm writing this review while still sitting in the southwest terminal at the gate. It's starting to look like I'm never going to get back to Arizona . I'm seriously wondering what the hell the delays are all about ! As far as I can tell there's no awful weather heading for Phoenix or Las Vegas. Let me just say don't fly this airline , don't waste your money. I could've driven home by now. Lastly Southwest get your shit together this is embarrassing!
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