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| - As another review stated, avoiding this dealership would be wise. I will keep this short and sweet, as Yelp is not a website for the publishing of novels. If I could rate this dealership with 0 stars, I would. Yelp, please introduce this feature.
I purchased a brand new Acura TL in April of 2010. The sales manager was incredibly rude to me and treated me poorly because "they were giving me too much on my trade," as if that is my fault and was a malicious act on my part. The finance manager blackmailed me into purchasing a worthless warranty and a clear "shield" protector for the front of my car, stating that if I did not add these two upgrades ($3k mind you) to my loan that he would not push my loan through, it likely wouldn't be approved, and that my interest rate would be sky high. Er, yes sir. Ok. I had been there for nearly 6 hours at this point and needed to leave. I agreed and signed the preliminary paperwork, all the while being asked by the very rude finance manager if I was bored and if I wanted to be there. Are you kidding? I am spending over $30k with you and you ask me these things? But I digress. In the end, the interest rate was NOT what I signed for and was actually MUCH higher. The worst part is that they sold me a car which poured white smoke out the exhaust from day one. When I called the service department to tell them about this, they told me that it was "no big deal and that the car is just burning dirty oil." These are among several issues that I just don't have the energy to type about.
Fast forward to September 2010. I took the TL into my trusty Acura of Tempe for a oil change and mention the smoking issue. Guess what... Long story short, the car was burning oil at an alarming rate and needed a brand new engine. Essentially, Acura of Peoria sold me a lemon. I was able to trade in the car at Acura of Tempe to get a brand new Tech Package TL, so I'm happy, but is the selling of a lemon to a customer really good business practice? Probably not. The worst part of this is that when I phoned Acura of Peoria to let them know of the situation, the GSM Brijen Dave told me that Acura of Tempe was their competition and was lying to me about the car's condition. Right. When I informed him that the car had done this all along and that his service department did nothing to remedy the situation, he told me that Acura of Tempe must have done something to my car in an attempt to gain my business. Yes, that is it. Acura of Tempe knew that my first reaction would be to trade in my broken car and purchase one of their Acuras, albeit the fact that my car was still under factory warranty, everything would be paid for, and I was driving a brand new Acura loaner vehicle. Yep, very crafty, Acura of Tempe.... Brijen Dave then said he would speak with his service director and call me back. Needless to say, I have not received a call back.
I'll be sending a copy of this review to Acura Corporate, but in the meantime I suggest you steer *very* clear of Acura of Peoria.
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