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| - In this world where everyone's experiences end up on the net, this place needs to get with the program. We love good AUTHENTIC Asian food, so their "Favorite Chinese" dish section did not appeal to us. Orange chicken is not Chinese food, seriously. The Burmese/Thai section of the menu, however, really interested us. We chose 4 items from this section of the menu. When we ordered, we were informed that 2 of the items we had ordered were not available as they were out of both kinds of rice noodle. We substituted for the tom ka soup and a papaya salad. We also had pad Thai with shrimp (for the kids) and a Burmese chicken curry.
The soup came out first and I knew immediately that it didn't have coconut milk. I mentioned it to the server when he asked how the soup was. He said, "Yeah, I know, our chef is new." Uhhhhm okay, then why serve it that way? The soup tasted unfinished and lacked many of the flavors (i.e. lemon grass) I'm used to in a good tom ka gai.
The pad Thai came out next. It was admittedly pretty darn good. The curry followed, but it took awhile for us to get to it, as the rice didn't accompany it. I asked about the papaya salad about 10 minutes after the other dishes had been served, but the server seemed annoyed and told me it was coming. The curry was on the yummy side. If you like white meat, this isn't for you. I can take an occasional foray into the dark side, so I liked it.
When the long anticipated papaya salad came it was missing a few of its promised ingredients. I was unfamiliar with green papaya, so I had expected something a little sweet. A green papaya tastes a bit like zucchini. The tomato was on the pink side, never an excuse for that. If tomatoes are pink, they shouldn't be served. I was already full by the time this starter dish arrived.
Water refills were promised, but not delivered until the end. The place was nearly empty on a Friday night. The server took 10 percent off for serving sub par soup. The proprietors should ask themselves why. Let me tell you why.
1. Your server was a bit distracted. One customer was even getting his own drinks. I know he's your son, which makes it an easy fix!
2. You weren't able to provide simple menu items and ingredients that could be purchased at Fry's. Seriously, you don't have to go to Lee Lee Market for rice vermicelli.
3. The place still feels like a Jack in the Box. Renovate!
4. Do what you do well and focus on the Burmese/Thai end of your business. You're the only Burmese game in town as far as I know. Lots of places have "Chinese Favorites"
5. Don't make excuses
6. Try to make people want to come back! Coupons and to go menus help.
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