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  • Horrible Service! Went there for the first time to hear a friend's band. Let me preface by saying that my boyfriend is the lead singer in a band, so I spend plenty of time in many different establishments. This is a small venue-and yet 99% of the tables and seats at the bar had a bright pink card saying "reserved" with people's names on them. It appeared that these "reservations" were the bar's doing-as they all had individual names, not "reserved for the band". A bar and/or band should never hold more than a couple tables--what about people who might have made the trip to hear that band for the first time and are angry that there is nowhere to sit, or the regular patrons who come in every week?! How about someone who just stumbled upon the establishment and wanted to check it out? The woman at the door pointed us to a booth, but obviously she didn't seem to know or care that they were "reserved"-- We found one tiny table right next to the door-the server asked if we wanted menus, brought them over but didn't bother to take our drink order..the draft from the doors and ventilation was so bad and we wanted to move-the same woman who could not be bothered to take our drink orders just said to us "oh well it'll be warm enough in here in in a little bit". We found the only 2 seats at the bar not reserved and moved there. Usually service at a bar is pretty good. Not here!! Took forever for someone to take our food order, and then we waited over 30 minutes for burgers--did they have to go kill a cow? The same woman never said a word, no apologies, no "let me check on your orders", etc The food was decent, but woefully overpriced for the small size of the burger itself. My boyfriend asked if they could change the tv closest to us to the Cavs playoff game. The same woman said "no-he's watching this show" and pointed to this guy next to me who had never even glanced at the screen the entire time. 20 minutes later the owner changed it, with about 30 seconds left in the game I always tip at least 20%, even when the service is not the best. Last night I barely left 10%, and that was a gift. I have since talked to friends who said they have had the same bad experiences at the Blue Rock. Loved the band by the way--we will just see them play at another bar.
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