I have been here 3 times and the experiences have varied. I think it all depends on who you get!
1st time was with my sister and a friend for a massage/facial (for me) and massage/facial/mani/pedi for my sister. I had different people for the massage and facial. And both were good. I have since been told that the woman that gave me a facial has left. My sister was pleased with everything.
2nd time I went just for a facial. The facial was not very good and the woman was cold and not attentive like my first experience. (This woman was older with an Irish accent)
3rd time I went with a friend for a mani/pedi and facial. The same woman (with the Irish accent) did my manicure and again she was cold and it was not a very good manicure (she did not remember me). But this young guy did my pedicure and facial and it was really good!
The spa is very clean and modern and the front staff are really friendly. I would go back as long as I don't get that older woman.