| rev:text
| - When my friend suggested meeting at this hidden gem in Chandler I wasn't sure what to expect. Fortunately I had gotten lost earlier in the week looking for Gangplank and found The Perch in my circling of the neighborhood, so that spared me the drama of finding it and knowing where to park when we went there.
My friend had managed to arrive early and secure a table, which probably helped with the experience of being able to walk in and be seated.
I loved the environment and the birds and the wine, and my food.
And it would have been an "awesome" experience had our service been up to par (and also, had the next party not felt that their night out should take over our space both physically and verbally, crowding in on my friend & I for most of the evening). Our server started out with high expectations - he was attentive, took our drink and food orders, and the food came out in a timely manner.
Then, it just felt like he "disappeared", barely checking on us afterwards, etc. Finally I was able to place an order for Coca Cola (my favorite beverage aside from wine) & this is where it all went awry. When the Coke came, I tried drinking it, but alas, it was Diet Coke. I am a straight up, regular Coke drinker who hates the aftertaste of diet soda. I tried taking a few polite sips, but just couldn't do it. I had to finally flag the server down to ask for a replacement, upon which he became very defensive, as if I was accusing him of messing up everything and wanted to blame someone else for my soda issues. He did not return for a while, so I asked the busboy if he could bring me a regular Coke. Finally, both of them returned to inform me that someone had switched the lines for the diet and regular Coca Cola and if I wanted to wait, they could try to get me a regular soda. As I sat waiting and chatting with my friend, the server returned to ask if I really wanted to actually wait for the soda, which felt a bit rude, as if he didn't really want to help me. Now I was stuck with bad soda aftertaste and nothing to wash it down with.
Finally, after waiting almost 10 minutes, both of them returned with a new "replacement Coke", which still tasted of diet in both glasses, so I asked to have all removed and not put on my bill. From this point forward, the server (beyond asking if he could drop off the bill and split the check), no longer spoke to us. He dropped off the bill, took our cards, returned the cards, and took the signed copies without a word. Not a "thank you for coming", "sorry about the Coke", NOTHING. As if he no longer wanted to have anything to do with us.
Even the busboy apologized to me on our way out for the mix-up. He almost felt like a more attentive server than the one we had, although it made me sad because the original server had started out so well.
All of that aside, I'd like to have more time to explore this place and see if the service (& soda lines) improve upon repeat??
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