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  • Well my experience with this company was great before it got tough. I had Paul, the owner, come to my house to give me a quote to pack our stuff and move us. He gave me a good price and naturally we negotiated down to a great price! A handshake, a written quote and several emails later and we are all set to go. At this point Paul had been responsive and professional. I was seeing the company with the good reviews and the high BBB rating that I had researched. Then packing day arrived and though I was at work my wife tells me that Paul started off nice but got short over time because "he wasn't no body's personal assistant" and would not pack up the dirty laundry even if it was in the hamper and there were dishes that hadn't been run. Ok I can understand that to an extent. Bear in mind the house hasn't changed from when he quoted it but ok. Also he made several remarks to my wife about how we had a lot of stuff and hinted that we should have paid more..... Let me remind you he came to my house to quote these items it's not like they were hidden. Then moving day came and he showed up on time with his crew. His crew was friendly and so too was Paul until about midway. That's when the truck started filling up and it became apparent not everything would fit on the truck so Paul started acting upset. I get it he was frustrated but so was I. When the truck could fit no more Paul tells me he is losing money if he makes another trip to get the rest. So we negotiate for an additional 13% for him to come back within 48 hours to get the left overs. Still he doesn't seem satisfied but agrees. Just as a quick recap he did come and see my house first, agree to move my stuff for a price, then charges me more to do what he already quoted to do. When that was over and Monday came around Paul emails me to tell me he can't come get my stuff on the promised day especially not for the fee we discussed...... The fee I offered to pay over the quoted price......instead he wants to come out 5 days after my move. I have to be out of the house and yet my stuff is still there!!!! The point of my story is Paul misquoted and gave me a smoking deal and instead of just dealing with it he reacted badly and affected the quality of the move. I have moved multiple times and I think Paul could have a good company but the way he behaved was out of line and frankly he broke his word. I paid him our agreed price and my stuff isn't moved. Update: Paul did return to the house 4 days after my original move. He picked up all the remaining items at my house and was very cordial and polite. He still charged me the additional fee to do it which is a huge part of why I gave 3 stars instead of 5. If he had waived that fee and just made this right to his quote I would give them 5 stars and look past the rest.
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