Oh my... really having a difficult time with this because we love our Veterinarian, Dr. Foster. We however were faced with one of the worst customer service situations today with one of their staff. Kimberly (who referred to herself as a vet-tech) was just horribly, horribly rude and invited us to seek out the services of a different vet. Our dog Charlie has had to go in every couple of months to have her thyroid levels checked as it runs low and is on medication. We have been working with Dr. Foster in keeping in at the level it should. So far frequent blood draws and changes in medication dosages. 2 weeks ago was her last blood draw and results and treatment have been withheld from us. Apparently the presiding vet is the only vet allowed to interpret the results regardless that their are other vets that are on staff that could interpret the results. Vets went on vacation, vets had days off and as yet we still have no results. we have had to schedule another meeting with our vet in order to hear the results.
The earliest they seem to be able to do this is 3 weeks from the date the blood was drawn. Needless to say staff can destroy a business. We as consumers fund the company, create jobs for people and ultimately pay the salaries.