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| - Let me start off by saying that I WANT to like Scratch and because of that, I am willing to let minor things slide. My first experience at Scratch was one I would consider average. I love the concept of taking you back to eating in your grandmothers kitchen. The comfort food and mismatched place settings add to the charm. I was a little put off by the tarnished silverware, but I get it. The drinks were pretty decent, but it seemed like the bartender wasn't stirring or mixing the drinks. I realized this after I got to the bottom of my first drink. The food, however, was fantastic. I am a huge Brussel sprout fan and I feel that they have some of the best in the city.
Tonight was my second time returning to Scratch. We did not have a reservation when we arrived. When we asked for a table for two, the girl replied with, "You don't have a reservation? We're pretty booked tonight." I asked if there was a wait time and if we could hang out at the bar and drink. She looked at the computer and replied with, "Looks like it's about a thirty minute wait." My fellow diner point out two open tables in the bar and the girl replied with, "Well...that one is reserved, but that other is open. Let me get someone to bus it for you." Already off to a bad start. We get seated and our waiter, who was also the bartender, came over and took or order. He was a delightful character, very upbeat and positive. We ordered a cocktail, soup, two appetizers, and our main courses. My cocktail arrived and was quite good. No complaints there. This was the last time we saw our waiter. Another server brought out our food...our main courses. I politely asked for our soup and appetizers which were promptly brought out to us by two other servers. The timing of things could have just been a little better. The food was fantastic once again, however we did order the pâté which was a larger than average portion, but only came with four little baguette slices. When we asked for more bread, they gave us three more slices. Half way into my meal, my water glass was empty. It continued to sit empty through the meal, then through the twenty minutes we sat there waiting for the bartender/server to bring us our check. Literally sat there for 20-25 minutes with empty plates, no drinks, while the bartender continued chatting with his friend's. it wasn't until another waitress noticed the annoyed look on my face that she asked if we wanted our check. Finally here comes the bartender! All smiles to hand us our check! I work in customer service and I am the type of person that will still leave a tip for less than satisfactory service. But come on! Making sure a guests water glass is always full is rule number one for any serving job!! I still left a tip although I'm sure it's not what he was expecting. The last thing that really killed me was the fact that when we arrived, the host made it sound like it would be impossible for us to get a table, yet as we sat and ate, the restaurant began clearing out. To the point that it was just us and two other tables. Why did you make such a big out of the fact that we didn't have a reservation when we were clearly able to pick out our own table and the restaurant was empty by the time we finished our meal? I'm sorry. I really want to like Scratch, but the service is very lackluster. I only gave two stars because I really think the food is fantastic.
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