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  • Ontrac constantly messes up on their billing. Every shipment I have sent is just a few pieces of paper, never more than 4 pages at one time. printed on thin Ocean Bill of Lading documents and then placed in a 10" x 13" envelope. Overall the Letter is way under 16 ounces. I Check the Rate every time on their site at time of booking. I will get prices of $12 - 14 per shipment. But when it comes time to billing they send me a bill for $20 and up. Then I have to correct this by calling their billing department. Who majority of the time have direct to voicemail. Forcing me to call multiple times until it goes through because they do not call back. Then when i get the billing agent on the line, they sort of fix the issue. What is the problem as explained by their office is that their weighing scale makes mistakes. Then not only that they do not honor the original quoted price and bill me at the current day's fuel price. So now not only did I have to waste my time they are cheating me out of the quoted rate because their system cannot give the fuel of a past day and only the current day's. They are cheaters and I will never use their service again.
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