Forgot to give me the included security software with my new laptop. Talking to the manager about it on the phone was pointless. I went in to visit the service desk about it and thankfully the Geek Squad guy there was a big help. He got me the disk and called a manager for an override. Wouldn't you know it, the same manager that gave me resistance on the phone came to do the override. Still with the same attitude he had previously on the phone.