If I could give this place "0" stars I would for rudeness and incompetence. Never able to accommodate facials due to limited staff and only available certain days of the week. Was given as a gift, asked for a refund on 11/21/14 and it's 12/17/14..still no refund. When questioned was told it's not their problem and referred me to another defensive and rude woman "sang" in HR? Spoke with her, expressed my frustration as to it taking one month to refund. She argued and pushed the complaint back to her client saying it's our fault. Unacceptable!!!