This is the worst Starbucks that I've ever been to. It's the closest to my work, but I walk past it to go upstairs to the one in the mall on Yonge Street instead. A few of the staff are good, but the majority of them are not. They carry on personal conversations between them while customers are waiting, when you place your order they're looking at you, but not paying attention & make you repeat yourself, and pay way too much attention to some customers they know and ignore the others. They desperately require customer service training. Oh, and did I mention they're really slow. That's the reason the line-up's long all the time. Also, they don't have the breakfast sandwiches, and are unable to heat up sandwiches, unlike the one upstairs by Yonge. With so many other options around, thankfully there's no need to go to this location at all.