| rev:text
| - Update: A manager replied to my review as you can see here. But his reply is copypasta, as he sent me a private message with the exact wording a couple weeks before, as put in the response to my review. I don't cotton to this kind of boilerplate nonsense.
I replied to his reply, and explained that there is no clear chain of command for addressing customer service issues in his shop, and that most people, after waiting an hour for their car to be cleaned, don't want to return to the wash immediately to correct problems they find after they drive away. And I recommend that he post his phone number prominently in the shop so people can call if they have a problem, and that workers be trained to do the job right the first time, and that they tone down the high pressure sales and guarantee their work, including side work. Crickets.
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Lindstrom gets 2 stars despite (usually) doing a decent job with the car washes for the following reasons. I used to be a regular there but am not anymore.
1. Poor quality side-work. A windshield chip repair looks bad, and a headlamp scratch fix lasted about 4 months.
2. High prices. Other places charge half of what Lindstrom does for a carwash. Lindstrom isn't twice better than the other places. Their prices have increased in the past several months since (I heard) the Lindstrom family was bought out.
3. Too many high-pressure sales. For detailing, for side work, etc. Only low-key sales get my business most of the time. You start getting sales-y on me, and I will refuse to do business with you on principle. The principle being I don't buy things just because some salesperson tells me to. And your detailing work is overpriced.
4. A decline in the quality of work. A couple times in recent months it has taken almost an hour to get my car washed, and too many details are overlooked - wheel covers, dusty spots inside, bug remnants on the windshield and hood. When I pointed these things out to one of the detailers, he did not understand what I was saying due to a language barrier. I had to seek out somebody to assist. There is a cultural issue wherein the people running a business lack the humility to recognize they (or their employees) have not performed to expectations. Moreover they do not show a willingness to readily correct their errors.
Here's what gets my business:
1. Fair prices. If you are charging a premium, you must provide a premium experience. You don't.
2. Good quality work the first time, every time. The occasional omission is understandable, but these days they're a regular occurrence.
3. No sales pressure.
4. Good, friendly and responsive service.
This used to be an excellent place, but I no longer would recommend it.
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