ABSOLUTELY ZERO STARS. Came in, was asked if we preferred a table or a booth (my husband and I were accompanied by our two children so a booth is always easier). Hostess came back and stated there would be a 10-15 minute wait for a booth- not a problem since we were requesting something out of rotation. Wait 15 minutes- hostess comes back and says she can only sit us at a table. Ok. Get sat at table and proceed to sit there collecting dust for 15-20 minutes waiting on server. She finally shows up. Electric blue eye liner. Took our order so finally we were hoping things might look up from this point. WE WERE WRONG. SO. SO. WRONG.
I ordered a side of fries for my 3 year old to eat- never came out. Food comes out ungodly late, of course waitress that is somehow employed never comes over to bother to check to see if we need anything or if anything is ok. Instead the whole group of them stand behind the bussing station complaining about their jobs and that they should've been off work long ago (in earshot of our table). The best part of the meal was sitting for 20 minutes after my meal came out with no waitress in sight to provide utensils to ACTUALLY EAT WITH. So my food became completely cold. Everyone else at the table had no napkins (at all to the point I had to pull out tissues from my purse to wipe our hands with). At that point we asked for the fries we were being charged for on the kiosk along with boxes for all the food we couldn't eat due to zero cutlery. All waitress could say was- sorry. *eyeroll*
Just absolutely horrible. The correct way to fix the disaster of a situation would've been to go to the manager as an employee and notify that the guests were extremely unhappy and if they could mediate the situation. Of course that didn't happen. We were there so long for absolutely no reason we will be calling in to discuss this issue because waiting there for a manager when the service was that horrid would've just added to the nightmare.