I went to check them out today for the first time with high expectations.
Unfortunately I ordered the "shoestring" fries which are frozen McCain's fries.
When I asked the waiter if they were frozen, he "went to check" and then confirmed that they were. If all you serve is poutine, none of your potato options should be frozen. (And the menu did not indicate that they were frozen either.)
Two stars because my partner enjoyed his crushed fries.
But when I asked if the fries were frozen, and then said that the meal was entirely inedible the waiter did nothing but meekly apologize. No alternate food was given. No discount to the check. Didn't even comp the coke.
They could have solved the problem and had me leave happy by giving me 4$ worth of poutine with another fry type, especially since frozen never should have even been a possibility, but instead they did nothing and have a customer that will not only never return, but will tell her friends not to bother either.
That's a lesson in not only what to put on your menu, but also how to treat your customers.