Have been coming here for years (my husband too) and have spent thousands. Got a prescription filled incorrectly - perhaps because it was a temp doc? (of course they say not) as it did not match my sample contacts. I wore the old scrip for a couple of months before I found the sample box in a drawer and realized why I had been seeing so poorly. Called to see what could be done and they said "Our doc is not accredited so you have to pay for a new exam, we can't bill insurance." "We gave you the right prescription." "You have to come in for a new exam but we can't get you in until next week." "Go to some other Nationwide, they're all the same." I think I will try Costco for an exam - see how quick they can get me in - and order online. I'll probably save a bundle as well as a ton of aggravation. Discouraging that after so long as a patient there's no recourse. Buyer beware.